Customer Service Representative Resume [+Examples]

Which customer service skills and sections should you add in your resume? Learn how to write a customer service resume and see our examples.
11/23/2022 6 min reading time Karin Lykke Nielsen @KarinLykke
Customer Service Representative Resume [+Examples]

As a customer service representative (sometimes referred to with the abbreviation CSR) you know your worth. You’re the face, and the voice, of the company you work for and every day you provide stellar customer service. But, if your customer service resume does not reflect your amazing customer service skills, you’re missing out on great opportunities. Let’s not let that happen to you. 

This customer service resume guide will show you how to structure your CSR resume, which skills to add and how you tailor your resume to each position. We will also show you some great customer service resume examples that you can copy and use for your own job search. 

Let’s go. 

How to write a customer service resume

  • Start your customer service resume with a concise resume summary
  • Focus on your results, and explain how you achieved them
  • Match your professional and technical skills list with the customer service skills required in the job ad description
  • Only add relevant information to your bullets
  • Always tailor each CSR resume you send to the requirements of the job description

Customer service resume example using our Traditional resume template

Customer service representative resume example

Customer service resume example you can copy and use

Ellis Jamie Jefferson
Trilingual Customer Service Representative with 6+ years of experience

ellis.jamie@email.com - Tel.: 818-233-1893 - 91340, San Fernando, CA

Ellis.Jamie.Jefferson

Profile

Patient and engaging trilingual customer service representative with more than 6 years of experience responding to all types of inquiries. Proven results within customer satisfaction with a score of 98% positive feedback from customer surveys. Eager to join Phoenix Virtual Solutions to help grow customer loyalty and maintain the high standard of customer service.

Customer service experience

Customer Service Representative - FlixFilms Inc.
San Fernando, CA
January 2016 - Present

  • Answered up to 60+ daily questions regarding product and service plus offered information on related products and services. Boosted new customer Net Promotor Scores by 18%.
  • Created and canceled an average of 40+ daily subscriptions from customers.
  • Maintained a customer account information database of 20,000+ accounts (incl. canceling and updating customer accounts).
  • Trained and led a team of 5 customer service representative interns
  • Prepared 4 monthly reports on customer satisfaction directly to the C-suite.

Key achievements:

  • Received Employee of the Month Award 4 times.
  • Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue.

Education
Bachelor of Science in Business Administration - San Fernando College
San Fernando, CA
September 2013 - June 2016

  • Major in customer service management
  • Graduated magna cum laude
  • Volunteered at the school paper as editor in chief

Customer service skills

  • Microsoft office - Expert
  • Freshdesk - Expert
  • Zendesk - Expert
  • Jira Service Desk - Advanced
  • Complaint resolution - Expert
  • Conflict resolution - Expert

Languages

  • English - Native
  • Spanish - Fluent
  • French - Fluent

How to structure your customer service representative resume

We recommend using the reverse-chronological resume format

The structure of your customer service resume should resemble this: 

  • Header (title, name, contact info)
  • Profile (resume summary)
  • Employment history and job experience
  • Education
  • Customer service skills
  • Any relevant additional sections

Header

Your resume’s header consists of your name, title (use the title of the job position you’re applying for), and your personal details such as contact information. This part is pretty straightforward.

Profile

Your profile text (or summary as it’s sometimes called) is there to grab attention and make the recruiter curious to know more about you. That’s why this part is extremely important and needs to be ultra sharp. Sometimes it’s better to leave this one till the end of your writing process since you’ll have a better overview of the content of the rest of your resume.

Example of a customer service resume summary: 

“Patient and engaging trilingual customer service representative with more than 6 years of experience responding to all types of inquiries. Proven results within customer satisfaction with a score of 98% positive feedback from customer surveys. Eager to join Phoenix Virtual Solutions to help grow customer loyalty and maintain the high standard of customer service.”


This customer service representative uses her unique skill as a trilingual to catch the attention of the employer. She then goes on to briefly tell about her years of experience and impressive customer satisfaction results. As a finisher she makes it very clear that she wishes to join the specific company she is sending the CSR resume to.

Employment history

When you add your employment history to your customer service resume we strongly recommend that you use the reverse-chronological resume format. Why? This is the format that recruiters are most familiar with and thus it’s easier for them to know what you’ve been doing in your career. The reverse-chronological resume format means that you begin your resume with your most recent employment and work your way backwards from there.

Use this checklist: 

  • Reverse-chronological resume format
  • Describe each position with 4-6 bullet points (include tasks, responsibilities, and quantify your results if possible)
  • Tailor your customer service resume to the job position by matching your skills and qualifications to what’s described in the job ad
  • Use keywords and power words throughout your resume 

This is how it looks in our resume builder: 

Image of how the employment history of a customer service representative looks like in the Jofibo resume builder tool

This is how it looks like in a finished resume: 

Image of how the employment history of a customer service representative looks like on a finished customer service resume

It is always a good idea to add numbers and measurable achievements to your customer service resume. This makes your employment history much clearer for the recruiter and they will know exactly what you can offer the company. 

Add measurable achievements to your employment history by using this formula: 

  • Start your bullet point with an action verb 
  • Add a quantifiable point
  • Mention a specific and relevant job duty and quantifiable result if possible

Like this: 

  • Answered up to 60+ daily questions regarding product and service plus offered information on related products and services. Boosted new customer Net Promotor Scores by 18%.
  • Created and canceled an average of 40+ daily subscriptions from customers.
  • Maintained a customer account information database of 20,000+ accounts (incl. canceling and updating customer accounts).
  • Prepared 4 monthly reports on customer satisfaction directly to the C-suite.


In the examples above you can see how the candidate highlighted her customer service experiences by adding numbers to her bullets.

Pro tip: Are you finding it difficult to add numbers to your employment history bullet points? Here are some questions to ask yourself before writing your bullets:
 
  • How many customers did you interact with daily? 
  • Did you receive high customer feedback ratings? 
  • How many new employees did you train?

Using the right power words and action verbs can make a big difference for your customer service resume. When you write your CSR resume, consider using words such as: 

  • Answer
  • Resolve
  • Train
  • Communicate
  • Listen
  • Maintain
  • Respond
  • Conduct
  • Manage
  • Consult
  • Post
  • Supply
  • Implement
  • Provide

Education

Some might think that you don’t need to include your education in your customer service resume. Nothing could be further from the truth. It is always a good idea to add your education to your CSR resume. Here’s why: Most employers prefer candidates with at least a high school diploma so make sure you include it in your resume. If you don’t, you run the risk of being rejected even before the recruiter reads your resume. 

The good news is that it doesn’t have to be a long section. An example of a customer service representative’s education section could look like this:

Image of how the education of a customer service representative looks like on a finished customer service resume

Customer service skills

When it comes to your customer service skills, this is a great way to differentiate yourself from your competitors. Nail your skills in your resume, and you’re well on your way to landing a new job. 

When deciding on which of your customer service skills you want to add to your resume you need to carefully read through the job ad and highlight both the hard skills and interpersonal skills they’re seeking in their candidates. Now, match them with your own skills.

Additionally, adding your skills to your customer service resume is also a great way to include relevant keywords. 

So how do you add your customer service skills to your resume? 

Well, you have a few options. You can (and should) implement and demonstrate your skills in your employment history by describing your earlier job experiences. 

But you should also use the opportunity to add your hard earned skills in a separate skills section. Below you’ll find examples of both: 

Example of adding customer service skills to your employment history

Image of how to add customer service skills in your employment history in a customer service resume

Implementing your customer service skills into your employment history is a great way to especially show off your soft skills. This way you show how you employed your soft skills in earlier jobs. 

In the example above the candidate shows their skills within attentiveness, creativity and conflict resolution (“Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue”) and leadership (“Trained and led a team of 5 customer service representative interns”).

Example of adding skills to a skills section of your customer service resume

Image of how to add customer service skills in a skills section in a customer service resume

Adding your customer service hard skills to a dedicated skills section of your customer service resume is a great way to let the employer know which skills you bring to the table. These are the skills that you learn from both experience and education. 

36 customer service skills for a resume:

Hard skills: 

  • Blazedesk
  • C-Desk
  • Zendesk
  • Talkdesk
  • Computer skills
  • Excel
  • Product knowledge
  • LiveChat
  • Math
  • Microsoft Office 365
  • Foreign language skills
  • Outlook
  • SupportCenter
  • Typing speed

 

Soft skills: 

  • Active listening
  • Adaptability
  • Attentiveness
  • Closing ability
  • Conflict resolution
  • Creativity
  • Decision-making
  • De-escalation
  • Dependability
  • Empathy
  • Focus
  • Leadership
  • Negotiation
  • Persuasion skills
  • Politeness
  • Positivity
  • Quick thinking
  • Responsiveness
  • Time management
  • Up-selling
  • Willingness to learn
  • Working under pressure

Additional sections

This is where you would add your language skills, certifications, and volunteer work. They make for a nice rounding finish of your resume.

For a customer service representative the relevant additional sections might be: 

  • Languages spoken 
  • Certifications 
  • Relevant volunteer work

Ready to create your customer service resume? 

Writing tips for your customer service resume

Before we move on to the actual resume examples I would like to give you some writing tips for your customer service resume.

Tailor each resume to the position

When you write your CSR resume (well, any professional resume actually) keep in mind to always make it relevant to the position at hand. That can never be said too often (and we say it a lot). You have to tailor your resume to each job opening. 

Read the job ad carefully, note down keywords (for instance qualifications, skills) and include these keywords in your resume.

Use the right format

Your resume format depends on your level of experience. If you have lots of relevant experience, you should always go for the reverse-chronological resume format. Alternatively, you can use a skills based resume format like the functional or the hybrid (which is a combination of the two). 

Our resume templates will let you create structured resumes where you can choose your resume format with ease.

Proofread

Make absolutely sure that you don’t have any typos or grammatical errors in your resume before you send it. Also make sure it appears professional and clean by being consistent with your formatting throughout the resume. 

Bonus info: With one of our resume templates you don’t have to worry about consistent formatting. The templates will take care of that. 

Customer service resume examples

Example 1 - Call center customer service resume

A finished call center customer service resume example

Example 2 - Entry level customer service resume

A finished entrylevel customer service resume example

Example 3 - Retail customer service resume

A finished retail customer service resume example

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